uncharted.ca

Subject: Water study at store #946

Hello Hugh,

I have recently been made aware of a new policy out in BC in which clerks are not able to keep drinking water at their work-stations. This rather interesting idea has been implemented by a gentleman named Jim Hillis (store # 946). In the interest of top-level customer service, the appearance of your front-line staff has come into question. It seems that the removal of any semblance of a smile, along with the additional sweat and employee dehydration, will be highly appreciated by Overwaitea customers!

As an individual with interest in the service industry, and labour field in general, I’m curious to know more about this BC phenomenon. Was this the result of a customer survey? Are water bottles a visual impairment, rather than a subliminal advertisement? What other benefits does Mr. Hillis foresee with this water ban?

I’m sure that Health Canada and relevant labour law guidelines have already been consulted. Hopefully Mr. Hillis is being properly compensated for this social science study, as it is clearly ground-breaking. Issues and ideas like this aren’t usually broadcast to an international audience. You must surely be proud.

Please let me know where I can receive further information on this fascinating topic.

Thank you,

Elvis

...unless your rep is a dick.

#946 manager - Jim Hillis
Store phone: 604.826.9564
(normal hours: tue - sat 8am->)

District manager: Hugh Fosolan
604.881.3658
email: hugh_fosolan@owfg.com

Overwaitea Food Group head office
Langley B.C
604-888-1213

Hello Elvis

Jim is following company direction that is directed at all of the stores not just the Mission store. Our commitment to our customers and our staff is provide a safe environment in all of our stores.

· Employees are granted breaks in accordance to our Collective Agreement as well these breaks are in accordance with Labour Laws in Canada

· Communicable disease- In order to address Food Premises regulations and Food Service and Food Retail code for Canada which ensures that food is prepared in safe manner- personal items in any production facility are not allowed as they may contribute to the transmission of a communicable disease.

Thank you for showing interest on this issue if you would discuss this with Jim directly feel free to give him a call at 604- 826-9564.

Hugh Fosolan
Regional Manager
Save On Foods

Communicable disease- In order to address Food Premises regulations and Food Service and Food Retail code for Canada which ensures that food is prepared in safe manner- personal items in any production facility are not allowed as they may contribute to the transmission of a communicable disease.

5.5 Personal Habits

a. Food handlers who engage in activities which may result in the transfer of bacteria (e.g., sneezing, touching hair/eyes/mouth/nose, etc.), must wash their hands before resuming food service activities and food handling.

Have "The Culligan Man" deliver a 5-gallon (liter???) water bottle to every checkstand on a busy day...Photo Op!!!!

Here's a thought: Since the root culprit is Save On headquarters, why don't we enourage the whole world to send a bottle of water to Save On's CEO with a letter protesting the stupid rule and a request that the enclosed bottle be "donated" to a cashier in need. Maybe after being deluged (pun intended) with water bottles, the chief will "get it".