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Pearson
Post Posted: Thu Aug 16, 2007 11:53 pm

Joined: 03 Feb 2006
Posts: 1421
Location: Sun City AZ
Any of you more computer savvy types out there no what to do when a computer disc drive tray won't open. It's less than a year old. I tried hitting it with my small hammer, didn't do anything...my bigger hammer is next.

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Elvis
Post Posted: Fri Aug 17, 2007 12:03 am

Joined: 01 Feb 2006
Posts: 661
Location: Toronto
Mr. Green The great Pearson brought to his knees! Mr. Green

Did you try the basics first?

* Open My Computer.

* Find the uncooperative drive. Mine says: DVD Drive (E: )

* Right click and hit 'Eject'

If that doesn't work, I go with the big hammer.

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Pearson
Post Posted: Fri Aug 17, 2007 1:32 am

Joined: 03 Feb 2006
Posts: 1421
Location: Sun City AZ
Thanks E, i'm going for the sledge. If i'm not around for a while, least you'll know why.

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Kelsey
Post Posted: Fri Aug 17, 2007 6:59 am
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Joined: 11 Jan 2006
Posts: 133
I've read some cases where the drive has a little pin-hole on its face in which you can stick a pin or a paper-clip to manually open the tray. There may be a little lever in there.

YMMV. I've tried it on three of the 5 drives here that have pin-holes and none of them opened.

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Mulligan
Post Posted: Fri Aug 17, 2007 1:28 pm

Joined: 04 Feb 2006
Posts: 381
Location: Inside the Beltway
Quote:
computer disc drive tray won't open


In my experience computers are like chain saws; you need two or three of them around sometimes to get the job done.

Since youíre obviously still able to access the Internet, look up the software manufacturer of the disc. Sometimes they have a diagnostic page that will address the problem. If itís a DVD you may have to resort to stealth methods. Itís hard to advise without more specifics.

Like anything else, thereís always a way to get out of a computer mess. But with disk ejection difficulties and such in view, I bought an external drive awhile back just to deal with questionable disc/computer outings. At least with that you can continue normal operations until you find a big enough hammer.
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Pearson
Post Posted: Fri Aug 17, 2007 5:59 pm

Joined: 03 Feb 2006
Posts: 1421
Location: Sun City AZ
Awesome Kelse, tried the pin hole and it opened. Problem is, the mechanism isn't working to open or close it. I like that idea m-man on the external. Are they expensive and do they just plug into the usb port?

Woo, woo, no hammer yet.

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Mulligan
Post Posted: Fri Aug 17, 2007 7:54 pm

Joined: 04 Feb 2006
Posts: 381
Location: Inside the Beltway
Quote:
Are they expensive and do they just plug into the usb port?


Look on Mac or PC Connection for the prices. I think I paid too much for the one I have, but you can get them for down to $80. Mine works on usb and is powered by regular ac voltage.

I've never gotten the pin-hole trick to work either.
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exraleys
Post Posted: Sun Aug 19, 2007 2:09 pm

Joined: 21 Mar 2006
Posts: 193
Brother P

You can buy a new drive for less than $40 at your local Fry's ( if you have one in your area!)or any major electronic retailer. It may seem nerve racking, but you open up the case and replace the drive, a couple of plugs (power and data) and a few screws and your done. Run the disk driver and your set.

Or you can take it to a Best Buy and have the geeks replace it for you.
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Pearson
Post Posted: Sun Aug 19, 2007 2:18 pm

Joined: 03 Feb 2006
Posts: 1421
Location: Sun City AZ
Thanks exr. I need to do something. I can get the tray open, but it won't run anything. Go figure, a new Dell just under a year old.

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exraleys
Post Posted: Mon Aug 20, 2007 1:47 am

Joined: 21 Mar 2006
Posts: 193
Brother P

Less than a year old ? should be covered under Dell's warranty. They will come to your home and swap out the drive, it only takes a few minutes.

You will need to call tech support, it is somewhere in india, they will schedule the in home replacement.
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Kelsey
Post Posted: Tue Aug 21, 2007 6:21 pm
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Joined: 11 Jan 2006
Posts: 133
If warranty replacement is a no go NewEgg comes highly recommended. Internal drives from $30, external from $60.

Quote:
Run the disk driver and your set.


That's almost never necessary and often recommended to avoid. Most optical drives are supported by the OS out of the box.

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Pearson
Post Posted: Thu Aug 23, 2007 4:42 am

Joined: 03 Feb 2006
Posts: 1421
Location: Sun City AZ
Thanks guys, i'll check out both.

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Pearson
Post Posted: Thu Aug 23, 2007 11:15 pm

Joined: 03 Feb 2006
Posts: 1421
Location: Sun City AZ
More help here gang. When i go to the disk drive on my computer it says it is disabled. Any idea how i can enable it again? A friend told me there is a diagnostic feature in Windows XP, where might i find that?

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Kelsey
Post Posted: Fri Aug 24, 2007 12:13 am
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Joined: 11 Jan 2006
Posts: 133
Go to 'Start', 'Run', type 'devmgmt.msc' in the box (minus the quotes) and hit 'OK'. The window that pops up should have a tree-view of all the devices in your system. Expand the DVD/CD-ROM node, your CD-ROM should be listed there. Right-click on it and select 'Enable'.

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Pearson
Post Posted: Fri Aug 24, 2007 12:57 am

Joined: 03 Feb 2006
Posts: 1421
Location: Sun City AZ
Worked just like you said Kelse, but what i found was the disc drive was disabled. I suspect that is different from the DVD/CD Rom drive. Drats.

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